Return Policy

Return Policy

We understand things don't always workout. Please read our policies below before you place your order.  If you have any questions at all please let us know before you place your order.

ELIGIBILITY: Purchases are eligible for return within 30 days from the original purchase date and must be in new condition and include all original parts and accessories. It must also be in the original packaging. Please see below for any additional brand related return requirements. Due to hygiene restrictions, used dog products are not eligible for return. Some brands have additional eligibility requirements, these are noted below under "brand-specific policies".

PROCESS: All returns require a Return Merchandise Authorization number (RMA#) before they can be shipped back. Please 

 with your name and order number as well as the reason for return. Do not send a return back to us without an authorized RMA# as these will not be accepted. Buyer is responsible for all return shipping costs. Buyer is highly encouraged to insure the package for the full retail value as damaged items will not be accepted.

REFUND: Once we receive your return to our warehouse we will inspect to ensure all parts/accessories are included and it's in new condition. Once approved, we will process your refund back to the original payment method within 3-5 business days less a 20% restocking fee unless noted differently in the brand specific policies below. Items returned damaged or without all parts/accessories may be refused or refunded at a reduced amount based on actual costs to fix or repair. If you item was given free shipping or you paid additional for shipping, the actual cost of shipping will be deducted from the refund amount. If your item was shipped via freight carrier, the actual cost of freight shipping will be deducted from the refund amount. Blue Ridge K9 Supply LLC does not guarantee delivery dates and does not offer refunds for shipping delays (see our shipping policy for more details). 

Blue Ridge K9 Supply LLC liability is limited to the cost of the product being returned.

Brand Specific Policies

dogPACER - There is a 25% restocking fee for all returns. Due to hygiene restrictions, used treadmills are not eligible for return.

GoPet Products - There is a 40% restocking fee for all returns, additional if we are asked to coordinate return shipping. Due to hygiene restrictions used treadmills and treadwheels are not eligible for return.

Zinger - There is a 35% restocking fee charged for all Zinger returns. Due to hygiene restrictions, used crates are not eligible for return. 

Exchange Policy

Purchases are eligible for exchange within 30 days from the original purchase date and must be in new condition and include all original parts and accessories. It must also be in the original packaging. Due to hygiene restrictions, used dog products are not eligible for return. Buyer is responsible for all return shipping costs as well as any difference in price for the new product. If free shipping was used on the original buyer is not eligible for free shipping on the replacement item.

PROCESS: All exchanges require a Return Merchandise Authorization number (RMA#) before they can be shipped back. Please email us at returns@blueridgek9supply.com with your name and order number as well as the reason for the exchange and the new item you want. Do not send your item back to us without an RMA# as these will not be accepted.

Lost Packages

In rare circumstances, items can get lost in transit.  Blue Ridge K9 Supply LLC is not responsible for lost packages; once a shipping carrier takes your package, it is out of our hands; in these situations, we will make every effort to work with the carrier to find and deliver the package as soon as possible.  If an item has not made any progress in transit for 5 days, please notify us and we will open an investigation with the carrier.  Once an item is deemed "lost" by the shipping carrier, we can then send a replacement package or issue a refund for the item, but not before.

Blue Ridge K9 Supply LLC is limited to the cost of the product being returned.