Refund Policy

Return Policy

We understand things don't always workout. Please read our policies below before you place your order.  If you have any questions at all please let us know before you place your order.

ELIGIBILITY: Purchases are eligible for return within 30 days from the original purchase date and must be in new condition and include all original parts and accessories. It must also be in the original packaging. Please see below for any additional brand related return requirements. Due to hygiene restrictions, used dog products are not eligible for return. Some brands have additional eligibility requirements, these are noted below under "brand-specific policies".

PROCESS: All returns require a Return Merchandise Authorization number (RMA#) before they can be shipped back. Please include your name and order number as well as the reason for return. Do not send a return back to us without an authorized RMA# as these will not be accepted. Buyer is responsible for all return shipping costs. Buyer is highly encouraged to insure the package for the full retail value as damaged items will not be accepted.

REFUND: Once we receive your return to our warehouse we will inspect to ensure all parts/accessories are included and it's in new condition. Once approved, we will process your refund back to the original payment method within 3-5 business days less a 20% restocking fee unless noted differently in the brand specific policies below. Items returned damaged or without all parts/accessories may be refused or refunded at a reduced amount based on actual costs to fix or repair. If you item was given free shipping or you paid additional for shipping, the actual cost of shipping will be deducted from the refund amount. If your item was shipped via freight carrier, the actual cost of freight shipping will be deducted from the refund amount. Blue Ridge K9 Supply LLC does not guarantee delivery dates and does not offer refunds for shipping delays. 

Blue Ridge K9 Supply LLC liability is limited to the cost of the product being returned.

Brand Specific Returns

dogPACER - There is a 25% restocking fee for all returns. Due to hygiene restrictions, used treadmills are not eligible for return.

GoPet Products - There is a 40% restocking fee for all returns, additional if we are asked to coordinate return shipping. Due to hygiene restrictions used treadmills and treadwheels are not eligible for return.

Zinger - There is a 35% restocking fee charged for all Zinger returns. Due to hygiene restrictions, used crates are not eligible for return. 

Owens-All merchandise returned to Owens Products must be initiated within 30 days of original purchase and have an approved Return Merchandise Authorization (RMA) number or it will be refused and returned to sender. Collect returns will be refused and returned to sender. Items to be returned must be received within 30 calendar days from the issue of the RMA#. After 30 calendar days the RMA is void. All returns must be boxed and shipped as they were originally received including foam and other packing materials, so as not to be damaged in transit. Damage to boxes or product may result in loss of credit for that product. Customer is responsible for return freight, please insure shipment. Returns due to reasons other than Owens Products error will be charged a 25% restock fee. Special orders or discontinued items are not returnable for credit. No credit will be issued for any item that has been installed (unless item is deemed by Owens Products to be under warranty).

Dakota283-If you ever receive an incorrect product or an item that is damaged or defective, please contact our Customer Service Department for a refund or exchange (same item only). Products received damaged or with missing parts or items must be reported within 5-days of receipt or risk incurring additional shipping charges. Please inspect and test your product upon delivery as not all damage may be immediately visible. If you receive an item with carrier-related shipping damage, you may need to provide pictures of the product and packaging. 

With our prior authorization, undamaged purchases in original packaging may be returned at the customer’s expense within 30-days for a refund. The original shipping cost and a 15% restocking fee may be deducted from the refund. Items purchased with free shipping may be subject to a 30% restocking fee. We inspect all returned items, and Good Ideas reserves the right to adjust the refund depending on the condition of the returned item. Good Ideas reserves the right to review, refuse, or approve any return, replacement, or refund at its sole discretion.  Items purchased on clearance, with special pricing, or with limited time promotions may not be returnable. 

Poly Pets-Returns must be authorized before being shipped. Items returned without authorization will be refused. Items returned in new and unused condition, except for warranty purposes, are subject to a 15% restocking fee. For non-warranty returns, customer must notify us within fifteen (15) days of receipt of item, and return the item to us within thirty (30) days of receipt in new condition. Non-defective items that are specially designed or altered for customer, or discounted irregular items sold “as is,” may not be returned. Customer is responsible for transportation of returns and any damage or loss during shipment.

It is important that items be checked for damage before being signed for upon delivery. If an item is damaged during shipment but signed for, it is the customer’s responsibility, as the freight carrier may not provide reimbursement if customer or customer’s representative had indicated that the item arrived in good shape by signing for it.

Exchange Policy

Purchases are eligible for exchange within 30 days from the original purchase date and must be in new condition and include all original parts and accessories. It must also be in the original packaging. Due to hygiene restrictions, used dog products are not eligible for return. Buyer is responsible for all return shipping costs as well as any difference in price for the new product. If free shipping was used on the original buyer is not eligible for free shipping on the replacement item.

PROCESS: All exchanges require a Return Merchandise Authorization number (RMA#) before they can be shipped back. Please email us at returns@blueridgek9supply.com with your name and order number as well as the reason for the exchange and the new item you want. Do not send your item back to us without an RMA# as these will not be accepted.

Lost Packages

In rare circumstances, items can get lost in transit.  Blue Ridge K9 Supply LLC is not responsible for lost packages; once a shipping carrier takes your package, it is out of our hands; in these situations, we will make every effort to work with the carrier to find and deliver the package as soon as possible.  If an item has not made any progress in transit for 5 days, please notify us and we will open an investigation with the carrier.  Once an item is deemed "lost" by the shipping carrier, we can then send a replacement package or issue a refund for the item, but not before.

Blue Ridge K9 Supply LLC is limited to the cost of the product being returned.